Support
How can we help?
Find an answer, troubleshoot an issue, or get in touch with the Hirerizz team.
Quick help
Use this for anything: a bug, a billing question, help with your resume parse, deleting your account, feedback, or a job listing that looks wrong.
- the email address you signed up with;
- what you were trying to do, and what happened instead;
- a screenshot if it is visual, and roughly when it happened;
- for a payment question, the Razorpay payment id from your receipt.
Honestly: usually within a few days, sometimes within hours. We are early, so please don't expect an instant reply, but every message reaches a person who can actually fix things, and we do not use auto-replies to close tickets.
The button is in Settings. It runs immediately and is irreversible; the Privacy page explains exactly what it removes.
If we read something wrong, correct it in your preferences.
The rules are short and specific on the Refund & Cancellation page.
The Privacy page.
You are using this earlier than almost everyone else. If a match felt wrong, a score made no sense, or a generated cover letter sounded off, tell us. That is exactly how the product gets better. We read every email.
Still need help?
Hirerizz is built and run by a very small team. There is no call centre and no chatbot, just an inbox a human reads. If something is broken, confusing, or missing, we want to hear about it.
Contact supporthello@hirerizz.com
What to include (so we can actually help)
- the email address you signed up with;
- what you were trying to do, and what happened instead;
- a screenshot if it is visual, and roughly when it happened;
- for a payment question, the Razorpay payment id from your receipt.
How fast we reply
Honestly: usually within a few days, sometimes within hours. We are early, so please don't expect an instant reply, but every message reaches a person who can actually fix things, and we do not use auto-replies to close tickets.